Frequently Asked Questions

Everything you need to know about creating wallet passes

Getting Started

What is a mobile wallet pass?

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How long does it take to receive my pass?

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How does the credit system work?

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Can I create multiple passes?

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Pass Types & Features

What's the difference between Standard and Hybrid passes?

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What makes a good hybrid pass photo?

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Apple & Google Wallet

Works on Both iPhone and Android?

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Why do my passes group together in Apple Wallet?

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Google Wallet Support

Why does PassMaker only support 2 pass types for Google Wallet (Generic and Hybrid)?

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Which pass types work with Google Wallet?

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Why doesn't Google Wallet have different pass layouts like Apple Wallet?

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Will PassMaker support more Google Wallet pass types in the future?

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I'm a business and need specialized Google Wallet passes (Boarding Pass, Event Ticket, Loyalty, Offer). Can you help?

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Billing & Credits

How much does it cost?

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What payment methods do you accept?

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Do credits expire?

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Can I get a refund?

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Privacy & Security

Is my data secure?

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How long do you store my files?

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Do you share my data with third parties?

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Troubleshooting

I didn't receive my pass email

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My pass won't add to Apple Wallet

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My pass won't add to Google Wallet

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Can I edit a pass after creating it?

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Still Have Questions?

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